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The DoctorsThe Neston Surgery operates under a non-limited partnership.
Doctor Availability
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Practice Staff
Practice Manager
The practice manager has the important task of managing the administration and day-to-day running of the surgery. He also has the overall responsibility for maintaining the building and co-ordinating the staff.
The practice manager will also try to sort out any problems that you may have in using our services.
Business Manager
The business manager deals with the financial side of things, being responsible for the income that allows us to operate. She also coordinates data collection required by the health autority and is responsible for the patient recall system for vaccinations and smears. In the practice manager's absence she will try to sort out any problems you might be having in using our services.
Practice Nurses/HCA
There is a team of practice nurses plus a healthcare assistant at Neston Surgery. As well as looking after the day-to-day nursing tasks such as dressings and immunisations, they also offer specialised services such as cervical smears, contraception checks, HRT checks, travel vaccinations ECGs, BP checks and no smoking intervention. They also take part in the shared care of patients with raised blood pressure, asthma and diabetes.
Receptionists
They are there to help you. They have a very difficult job to do, always busy dealing with telephone and over-the-desk enquiries, from booking appointments for doctors, nurses, midwife, phlebotomist, etc, collecting/delivering prescriptions, giving out test results, insurance reports, hospital letters, etc. The receptionists also deal with repeat prescriptions, filing notes, results and hospital letters. So if there seems to be a delay, please be patient, we are doing our best.
When telephoning for an appointment, the receptionist may ask you for more details; it is part of their training to make enquiries so that we can help you in the most appropriate way.
Secretaries
The secretaries deal with the doctors’ letters and referrals to hospitals, manage the 'Choose and Book' system and carry out various other clerical tasks. The secretaries also record a great deal of information on the computer system. As you will see, a great deal of work goes on behind the scenes to give you, the patient, a pleasant friendly practice.
Attached Staff
The practice is fortunate to be situated next to Neston Clinic, where our district nurses and health visitors are based. Many other health professionals work at nearby clinics or in the surgery - the phlebotomist, community midwives, community psychiatric nurses, counsellors, dietician and physiotherapist. They all form part of our extended “primary care team” and together we hope to give you a unified approach to health care.
