Noticeboard

3rd Doses of the Covid vaccine will soon be available (please note these are for immunosuppressed patients and different to the booster vacinations), however please wait until you are contacted by either your consultant or your GP Practice. We ask that you don't contact the surgery, we will update as soon as we have further information

Shortage of Blood test bottles

There is a shortage in supply of some blood test bottles which may affect taking routine samples:

Please read the Cheshire Commissioning Group Statement in the link below

https://www.cheshireccg.nhs.uk/news/news-stories/national-blood-bottle-shortage/

 

 

 Patients will still need to wear a mask, socially distance and use hand sanitiser when attending the Surgery and our patient-facing staff will continue to wear PPE.

 

We do understand that it can be frustrating but we know that when the patients come to us they may be sick and vulnerable, and some cannot receive the Covid vaccine due to medical reasons, so we feel it would be wrong to not continue with these small precautions that can help to protect the patients and staff.

 

Thank you in advance for your cooperation.

 

Dr Awan and Partners

 

Please click on the link below regarding recent Covid-19 AZ Vaccine Concerns

https://www.cheshireccg.nhs.uk/news/news-stories/reports-of-very-rare-blood-clots/

Despite recent media coverage outlining a national supply issue, everyone in Cheshire West who has already had their first dose COVID vaccine will be offered their second dose within 12 weeks. Available vaccine supply is being prioritised for this purpose.

Most vaccination services in Cheshire West started vaccinating patients in early January and it has been determined nationally that second doses should be offered as close to week eleven as possible, following first dose.

Clinics are carefully planned around confirmed vaccination delivery dates in order to minimise disruption to patients. When confirmation of the delivery date for second dose vaccines has been received your GP practice will contact you to arrange your second dose appointment.

https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

Once we have a delivery we will contact the patients, please avoid coming to the surgery to book your appointment as we have Covid-19 measures in place. The notification of delivery can be at very short notice and the Surgery Staff are working extremely hard to ensure all clinics are fully booked.

Depending on which vaccine we receive will determine which site it will be delivered from and we will informed you at the time of booking.

We would like to thank you for your continued support during this time.

We know that many people are eager to be vaccinated as soon as possible. We also understand that some patients will be concerned that they are not in the first groups for vaccination but may feel their circumstances or condition means they should be.
The decision about which order people are vaccinated in is set nationally by the Joint Committee for Vaccination and Immunisation (JCVI). Your local GP practice or individual GP is not allowed to vary from that priority order and is unable to make exceptions in individual cases. Your medical consultant or local counsellors are also unable to agree a variation from the national rules.
GP practices are working together to ensure they can vaccinate patients as quickly as possible and they appreciate your support in this regard and your understanding as they progress through the groups for vaccinations as quickly as possible.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Who Else Can I complain to?

If you feel you cannot raise your complaint with us you can choose to complain to NHS England,

Telephone: 0300 3112233

Contact Address  PO Box 16738

                                Redditch

                                B97 9PT

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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